Case Studies and Articles
Real stories, practical insights, and the latest thinking on AI in local government.
Case Studies
The Search Tax
A search tax is the cost of staff time spent locating information that already exists. This case study shows how much that costs the City of Kawartha Lakes, and how AI helped recover it.
Connecting Digital Properties
One search, nine sites, zero dead ends: how Kitchener made finding city information simple.
A Smarter Way to Serve
A website redesign uncovered a bigger problem: residents still couldn’t find what they needed. Here’s how Kawartha Lakes solved it with municiPal AI—and saw immediate results.
Articles
Getting Your Website Election Ready
Election season puts municipal websites to the test. Watch our recent webinar recording to see how, and what to do about it.
Optimizing Municipal Content for Better Search Results
Clarity is kindness, for your residents and for the AI reading your site. Watch the full recording of our recent webinar on optimizing municipal content.
Getting Your Website Election Ready
Election season puts municipal websites to the test. Watch our recent webinar recording to see how, and what to do about it.
Optimizing Municipal Content for Better Search Results
Clarity is kindness, for your residents and for the AI reading your site. Watch the full recording of our recent webinar on optimizing municipal content.
Getting Better Answers in AI Search: A Practical Guide for Municipalities
Not all website pages perform equally well in AI search. Some fall short even when the right information is there. Here’s what a few small writing changes can do.
AI and the Environment: An Honest Accounting
AI uses more energy than a standard search. That part is true. But measured at the system level, not the query level, the picture changes.
The AI Dilemma Facing Municipalities: Residents Expect AI. Trust Demands Caution.
AI is changing how residents find information. Trust must remain at the centre.
Is Your Municipality Paying the Search Tax? Measuring the ROI of Search
Municipal staff lose thousands of hours yearly finding information that already exists. Here’s why.
The Most Important Question You Can Ever Ask About AI
Before evaluating AI tools, there’s one question every municipality needs to answer first.
Canadian Municipalities Are All-In on AI. Here’s Where Things Stand in 2026.
Canadian municipalities are going all-in on AI—here’s what 300+ local government professionals say about where things stand.
Is Your Municipality AI-Ready? What Your Team Needs to Know
Before your municipality deploys AI, here’s what your IT team needs to evaluate first.