Make Every Click Count: Boosting Findability with Better Navigation and Search

Join GHD & municiPal AI for this webinar to learn how navigation design and AI-powered search work together to boost findability. We’ll walk through real examples of common navigation issues and how to fix them with simple, practical approaches, plus best practices for clear, consistent, accessible structure and labeling. We’ll also show how AI-powered search catches what traditional navigation can miss — understanding natural-language questions, surfacing the right page even when residents don’t know the exact term, and cutting down the clicks it takes to find an answer. By the end, you’ll know how to build navigation and search that works for every resident.