Responsible AI Practices
Safe, secure, and custom from the ground up.
Trust Is Everything
At municiPal AI, we believe public trust begins with how AI is built, trained, and managed. That’s why we’ve embedded responsibility into every layer of the platform to align with municipal values, IT standards, and accessibility legislation.
This page outlines the principles and practices that guide our work, and how they build on the security, privacy, and safeguards shared on our Technology page.
Our AI Commitment
Built on Trust, Not Assumptions
municiPal AI is pre-trained on your municipality’s verified content only. It does not pull from the open internet or learn from third-party sources. This protects residents from misinformation and keeps your team in full control of how information is shared.
No external scraping. No public data pools. No surprises.
Responses reflect your services, your policies, and your tone.
Transparent by Design
We want residents to understand when they’re engaging with AI and know what it can and cannot do.
Visible disclaimers explain the purpose and limits of municiPal AI
Responses are framed in plain language and offer links to trusted sources
Users can always fall back on traditional search tools if they prefer
Privacy Comes First
municiPal AI was developed with strict privacy protocols from day one. This includes:
PII detection and filtering to prevent storage of sensitive personal data
No data resale, sharing, or external training of models
Data residency in Canada (AWS Central)
See more technical safeguards on our Technology page.
Human Oversight and Accountability
AI is a tool. It should never replace municipal expertise; it should support it.
Municipal staff can review, adjust, or remove responses at any time
Feedback tools allow residents to flag confusing or incorrect answers
We recommend lightweight audit routines to check content accuracy and tone
If needed, the tool can be turned off instantly using your CMS with no vendor support required
Responsible Learning
municiPal AI evolves with care. Content and functionality updates are planned and versioned, not live-trained from users.
No client data is used to train models shared across other municipalities
You choose when and how updates happen
We’re Accountable, Too
As a team, we bring deep experience in municipal communications, digital strategy, AI development, and data compliance. We’ve built municiPal AI to reflect the standards, transparency, and care that municipalities expect—and residents deserve.
If your team would like to conduct a risk review, review contracting terms, or walk through our AI safeguards, we’re ready.