AI-Powered Search for Municipal Websites
A smarter way to connect with your community
Meet municiPal AI
Supercharge your municipal website and turn it into a dynamic, omnichannel communication hub—delivering real-time information, accurate data, and conversational responses to residents’ queries.
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Trained on All Your Channels
Real-time, AI-driven answers accurately sourced from your platforms.
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Support for Your Staff
Automated support that reduces ticket volume and boosts efficiency.
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Secure and Accessible
Fully-branded, WCAG-compliant, fine-tuned to your municipality
Fix the Friction
Finding information on municipal websites shouldn't feel like a scavenger hunt. Residents get frustrated. Staff waste time answering the same questions over and over. Disconnected tools create confusion.
municiPal AI tackles these issues head-on, making answers easier to find, and service easier to deliver.
Connect with Clarity
municiPal AI turns your website into a smart, always-on assistant—securely giving people clear answers fast, and giving your team time back to focus on what matters.
Fewer calls and emails from frustrated residents
Higher engagement with your website and services
Better communication around events, closures, and updates
Smart, Secure, Conversational
An Embedded Extension for Your Hardworking Team
Secure, agentic AI that delivers real-time, accurate answers
Pre-trained on your approved content and reliable from day one
Integrates with microsites, SharePoint, social media, and more
Custom-branded and tailored to your municipality’s voice
WCAG-compliant and built for public service
A Sneak Peek
Frequently Asked Questions
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We offer training so your internal team can manage content updates, but ongoing support options are also available. You’ll have full control over when and how updates are made.
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municiPal AI is pre-trained on your approved content only. While this reduces risk, no AI is fully free from bias or error. We recommend assigning someone on your team to periodically review outputs. Built-in safeguards help detect sensitive topics and prevent storage of personal data.
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Yes. Your team can disable municiPal AI at any time using native CMS controls, no vendor support needed.
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Yes. The tool is WCAG 2.1 Level AA compliant and works with existing accessibility tools like accessiBe. We also recommend maintaining traditional search options alongside the AI to support a range of user needs.
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Yes. A clear disclaimer will inform users they’re interacting with an AI tool, including how it works, where it gets its information, and what it can or can’t do.
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All stored data is securely deleted. We follow best practices for encryption, access control, and secure disposal. Data is stored in AWS Canada (Central) and is never sold or shared.
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The contract includes terms on data residency, encryption (in transit and at rest), retention policies, access controls, and ongoing support. We welcome review by your legal and IT teams.
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We understand this is a new product. To help mitigate risk, we support internal risk reviews, provide clear feedback mechanisms for residents, and maintain rapid shutdown options. Our goal is to partner with you in shaping a responsible, forward-thinking solution for municipal service delivery.
